Terms of Service

DayZ Hub ("the Service") is operated by DayzHUB from the Netherlands and is made of three parts:

• The DayZ Hub bot and dashboard (dayzhub.net): a Discord bot and web dashboard offering community-management features for DayZ communities, such as welcome messages, support tickets, member verification, entry questions, rules, suggestions, polls, giveaways, announcements, vote tracking, Mod Update alerts, streamer go-live alerts and live server status.
• DayzHUB Console (dayzhub.cloud): a web console for running a DayZ game server, with a live map, players, logs, admin actions, moderation, automation and statistics. It connects to a game server you run through a server-side mod (the "agent") and/or BattlEye RCON.
• The DayZ Hub mods store (dayzhub.net/mods): DayZ mods licensed per game server.

These terms apply to all three. Where a section only concerns one part, it says so.

• You must meet Discord's minimum age in your country (at least 13) to use the Service.
• You must have the necessary permissions ("Manage Server") on any Discord server you add the bot to.
• DayzHUB Console accounts can be created with Discord, Steam or an email address. You are responsible for keeping your login, password and any API tokens secret, and for what is done with your account, including by team members you invite.
• You may only connect a game server to DayzHUB Console that you own or administer with the owner's permission.
• Your members. If you turn on Server Logs, ticket transcripts, automod, Join Guard or invite tracking, you are responsible for telling your server's members that these records are kept (for example, in your rules channel), and for answering their questions about them. We will help you with requests we receive about your server.

• Bot and dashboard: DayZ Hub offers Premium 1, Premium 2 and Premium 3, monthly subscriptions billed via PayPal that renew automatically until cancelled. Each paid plan covers one Discord server; premium features on additional servers need a subscription per server.
• DayzHUB Console: There is no free Console plan. Paid Console plans (Standard, Pro and Community) are shown on the plans page, and a plan can only be bought when the plans page offers it for sale. A plan you buy is billed monthly or yearly, renews automatically until cancelled, and covers the number of game servers shown for that plan on the plans page. A new account gets one 14-day Pro trial, once Discord, a confirmed email address and Steam are linked to it.
• Changes: DayzHUB Console is actively developed. Features can change; we announce important changes in advance on dayzhub.cloud/updates and in Discord.
• Promo codes: A free-month promo code only moves the date of your first payment: after the free month your plan renews at the price shown on the plans page until you cancel, and you can cancel at any time before that first payment is taken.
• Failed payments: If a renewal payment is only late (its confirmation is delayed and there is no failure notice), the plan keeps working for 6 hours. If a payment fails, the plan stops at once and your servers are stopped as described in section 4: you see a banner in the Console and get reminder emails on day 0, 3 and 6, and your data is kept. As soon as the payment goes through (PayPal retries the charge on a suspended subscription by itself) or you choose a plan, everything switches back on at once, and your servers' connections and automation resume within about a minute.
• Console Store add-on: The Console Store is an optional add-on for a server on a paid Console plan (Standard, Pro or Community). It costs €10 per month per server and is a monthly subscription that follows the same rules as Console plans in these terms. If the add-on is not paid, the store closes. If the Console plan is not paid, the store closes together with the plan, as described above. The add-on is not refundable. You can cancel it at any time, and it then stays active until the end of the month already paid.
• Mods store: mods are sold separately; each licence covers one game server instance, identified by its IP address and game port (see section 7).
• Prices are shown in EUR. Prices may change with notice, but changes never affect an already-paid period.

• You can cancel a subscription at any time in the dashboard (bot plans) or on the Plans page in the Console (Console plans), or in your PayPal account if you paid with PayPal; paid features stay active until the end of the paid period.
• If a bot subscription lapses or the bot is removed, your configuration is kept for about 3 days before being permanently erased. Re-subscribe or re-add the bot within that window to restore everything.
• If a Console plan ends (a trial or plan runs out, a cancelled plan reaches the end of its period, or a plan is refunded), every Console feature switches off and your servers are stopped: the Console opens no RCON connection, the agent is refused, and automation and bot features stop. Nothing is deleted: your servers and their data are kept with no time limit, and choosing a plan switches everything back on.
• Removing the bot from a server during a paid period cancels that server's subscription, and the server's data is erased 3 days after removal unless the bot is re-added. A renewal charged within those 3 days is not refunded automatically; contact support.
• Refunds for unused time are handled case by case. Contact us.

DayzHUB Console refund policy

• First payment: You can ask for a full refund of your first payment for a Console plan (once per account) within 14 days of that payment, without giving a reason. This is a voluntary guarantee on top of your statutory rights.
• Renewals: If a plan renewed and you did not want it to, ask within 7 days of the renewal charge and we refund that charge in full.
• The plan ends: A refund of the full payment ends the plan immediately: features switch off and your servers are stopped as described above, with your data kept, the PayPal subscription is cancelled so you are not charged again, and an Apple Pay plan stops renewing. A partial refund leaves the plan running.
• After those periods: A refund is not owed, but contact us: we look at every request, for example when the Console did not work as described for your server.
• How to ask: Email [email protected], or use the Support page in the Console.
• How you get the money back: It goes back to the PayPal account or the Apple Pay card you paid with (Apple Pay payments are processed by PayPal), usually within a few days; the exact timing depends on PayPal and your bank.
• Disputes: Please contact us before opening a payment dispute. A dispute or chargeback ends the plan in the same way as a refund.
• Scope: This policy covers DayzHUB Console plans. Mod licences and DayZ Hub bot subscriptions follow the rules above and the Mod Licence Terms. Purchases that players make in a server's Console Store are not covered: they are between the player and the server owner, who handles any refund (see section 6). The Console Store add-on itself is not refundable (see section 3).

DayZ Hub subscriptions and mod licences are digital services and digital content that begin immediately once your subscription is active or your licence is issued. By subscribing or buying you expressly request that performance begins right away and acknowledge that you therefore lose the 14-day right of withdrawal once it has begun, to the extent permitted by applicable consumer law. This does not affect your other statutory consumer rights.

• You decide what happens on your server. Actions taken from the Console by you or your team (for example kicking, banning, teleporting, healing, giving items, restarts, clean-ups and wipes, or changing mod files such as TB logger files) are carried out on your game server on your instruction and are your responsibility. Some of them cannot be undone. The agent only runs the admin actions you allow in its settings file.
• Your players' data. The Console records what happens on your server: who joins and leaves, positions, kills, chat, admin actions, reports and more (see the Privacy Policy). For that data you decide what is collected and how long it is kept, within your plan, and DayZ Hub processes it on your behalf. You are responsible for telling your players that their in-game activity is recorded and for having a lawful basis to do so where the law requires one.
• Shared ban lists. If you share a ban list or subscribe to one, its entries (Steam IDs, names, reasons and evidence links) are shared with every owner who uses it. Only add accurate entries with a genuine reason, keep the evidence you link to, and handle appeals fairly.
• Other mods. The Console reads and works with third-party mods such as LBmaster and TheModBase (TB) mods. Those features depend on how the mods work and may change or stop when a mod changes. The Console is not affiliated with or endorsed by their authors.
• API. API tokens give access to your servers' data: keep them secret and revoke any that leak.
• Public server list. A connected server with a public address is shown in the public list at dayzhub.cloud/servers (its public name, address, map, country and player counts) unless you turn this off in Settings > Server details.
• Your Console Store. With the Console Store add-on you can sell in-game perks, such as a priority queue or reserved slot, a clan tag and a tag colour, to your own players on your own store page. You are the seller of everything sold in your store. Players pay directly into your own PayPal or Stripe account: DayzHUB takes no fee or share of these sales, never receives or holds that money, and is not a party to the purchase between you and the player. DayzHUB only sells the add-on itself to you (see section 3). Refunds, chargebacks, disputes and support for a player's purchase are between you and the player, and you are responsible for your own prices, descriptions, taxes and obligations towards consumers.

• Each purchase gives you a personal, non-exclusive, non-transferable licence to use that mod on one game server instance, identified by its public IP address and game port. You can add more instances for that mod at an extra price, and you can move an instance to a new IP or port a limited number of times (currently 3 per mod in any 30 days). The test version and the free test server are described in the Mod Licence Terms.
• You may not share, resell, redistribute, decompile or alter the mod files, or remove or work around their licence check.
• Licensed mods check their licence with our licence service when the game server starts and while it runs; we log the server IP and port, time and result to enforce licences.
• A paid mod licence can be refunded within 7 days of purchase if it was never activated; once activated it is not refundable, except where mandatory law says otherwise. DayzHUB Ticket is not refundable (see the Mod Licence Terms).
• Free mods are only for active DayZ Hub customers. Mods are provided as they are; we may update them, and an update can change or remove a feature.
• Before your first download you accept the Mod Licence Terms, which set out these rules in full, and again whenever they change.

• The Donation Shop lets a server owner sell roles, perks and supporter packs to their members. Each sale is between the server owner and the buyer: DayZ Hub is not the seller and never holds the money. Payments go straight to the owner's own PayPal or Stripe account.
• The server owner is responsible for their products, prices, taxes, delivery and refunds, and for following the rules of PayPal, Stripe and Discord. A refund is made by the owner in PayPal or Stripe.
• Platform fee. DayZ Hub charges a platform fee on each sale, at the rate of the owner's plan (shown in the dashboard). The fee is not taken from the sale: it builds up as a balance that the owner pays with Settle Now. For PayPal sales, a sale may be routed to DayZ Hub to pay down the balance.
• Unpaid fees. A payment made through Stripe cannot be rerouted. If the balance reaches €25, or stays unpaid for 21 days after reaching €10, we may switch off Stripe checkout (and the shop's checkout if it has no other payment method) until the balance is paid. We send reminders first, and checkout switches back on when the fee is paid.

• You must comply with Discord's Terms of Service and Community Guidelines, and with Bohemia Interactive's rules for DayZ servers.
• You may not use the Service to spam, harass, stalk or intimidate anyone, distribute illegal content, or connect or read servers you have no right to.
• You may not abuse, reverse-engineer or bypass plan restrictions, licence checks or other owners' access controls, or try to access data that is not yours.
• We may suspend or terminate access for abuse, payment fraud, or breach of these terms.

• We aim for high availability but do not guarantee uninterrupted service; see dayzhub.net/status for live status. The Console also depends on your game server, its connection, the agent mod and the other mods you run.
• The Service is provided "as is". To the maximum extent permitted by law, our total liability is limited to the amount you paid in the preceding 3 months. Nothing here excludes liability that cannot be excluded by law.

DayZ Hub and DayzHUB Console are independent tools and are not affiliated with, endorsed by, or sponsored by Bohemia Interactive (the maker of DayZ), Discord Inc., Valve (Steam), LBmaster or TheModBase. "DayZ", "Discord", "Steam" and the names and logos of those mods are trademarks or property of their respective owners.

These terms are governed by the laws of the Netherlands, and disputes are subject to the competent Dutch courts, without depriving you of any mandatory consumer protections of your country of residence.

We may update these terms. The "last updated" date will change, material changes will be announced in the support Discord, and continued use after changes means acceptance.

Questions about these terms: email [email protected] or use the DayZ Hub support Discord server.