How can we help?

Setup guides for every feature, plus answers on billing, plans and getting started. Still stuck? Open a ticket in our Discord — a human replies.

How do I add DayZ Hub to my server?▾
Click Add to Discord at the top of any page, pick your server, and approve the permissions. The bot joins instantly and your dashboard unlocks right away — the first-run guide walks you through the essentials (Tickets, Welcome and Verify, all from Premium 1) in about two minutes.
Do I need to know how to code?▾
No. Everything is configured from the web dashboard — pick channels, toggle features, write your messages. If you can fill out a form, you can run DayZ Hub.
Do I have to join the DayZ Hub Discord?▾
Yes — every server owner using the bot must be a member of the DayZ Hub Discord. It's where support tickets, update announcements, and the feature FAQ live. If you leave, you'll get a grace period to rejoin before the bot pauses on your server.
How many servers can I run DayZ Hub on?▾
Two servers per owner, and each one needs its own paid plan (Premium 1, 2, or 3).
What languages does the bot speak?▾
Six: English, Portuguese, German, French, Spanish and Russian. Set your server's language once in dashboard Settings and every bot reply follows it (Premium 2+).
Can my staff manage the dashboard without my account?▾
Yes — Team Access (Premium 1+) lets you invite team members to your dashboard with per-feature permissions. Premium 1 includes 2 seats; Premium 2 and Sponsor include 5. Find it under Management → Team.
How does Group Finder work — forum or text channel?▾
Either works. Point Group Finder at a forum channel and every recruitment call becomes its own thread; point it at a regular text channel and it posts as a message instead — no extra setup either way. You choose how long a post stays open (1–30 days) and, optionally, a role to ping whenever a new one goes up. Available on Premium 2+ — find it under Dashboard → Group Finder.
What Discord permissions does the bot need?▾
Only what its features actually use — never Administrator. It requests Manage Server, Manage Channels, Manage Roles, Manage Messages, Kick/Ban/Timeout Members, Move Members (voice), plus baseline permissions like sending messages, embedding links, and reading history. You can review the exact list Discord shows before you approve the invite.
What happens to my data if I remove the bot from my server?▾
Nothing is deleted immediately. Your configuration is kept for 3 days after the bot leaves — plenty of time to re-add DayZ Hub and pick up exactly where you left off. After that window, your server's data is permanently erased.
Is DayZ Hub reliable — is there a status page?▾
Yes — check dayzhub.net/status for real-time uptime and any ongoing incidents.
Can I test my Welcome or Goodbye message before it goes live?▾
Yes — both the Welcome and Goodbye pages have a Send Test Message button once a channel is set. It posts a real message to your configured channel using your own account as a stand-in, so you can check permissions, ping role, and styling without waiting for someone to actually join or leave. Goodbye can also generate a branded departure card, the same way Welcome does — though the card image itself only renders on an actual join or leave, since it needs the live bot.
What do the plans cost?▾
Premium 1 — €2.99/mo, the entry tier: the full Tickets suite, the Donation Shop, Welcome & Goodbye, Verify with Steam Link, and the public server directory listing. Premium 2 — €4.99/mo, everything in Premium 1 plus the full Discord suite. Premium 3 — €6.99/mo, everything plus the DayZ-native integrations (live status, workshop alerts, patch notes and more). Annual billing is also available at a discount on the billing page.
How do I pay, and is it secure?▾
Payments run through PayPal subscriptions or Apple Pay — we never see or store your card details. With PayPal you can pay with a PayPal balance or any card PayPal accepts; Apple Pay is available on supported Apple devices.
How do I cancel my subscription?▾
Any time, in two clicks: dashboard → Billing → cancel. Your plan stays active until the end of the period you've already paid for — no partial lock-in, no questions asked. You can also cancel directly from your PayPal account.
What happens to my setup if I cancel or my plan lapses?▾
Your configuration is saved — nothing is deleted right away. If you cancel but still have paid time left, everything keeps working until that time runs out. After that (or if a renewal fails and isn't fixed), you get a few days' notice by DM, and then DayZ Hub leaves the server. Your settings are still kept for 3 more days — resubscribe and re-invite the bot within that window and everything comes back exactly as it was.
What is the Bot Identity add-on?▾
White-label the bot: rename it so it appears as your community's own bot in your member list and every message. Included with Premium 3; Premium 1 and Premium 2 servers can add it for €1.50/mo. Manage it under Management → Bot Identity.
What are the donation shop fees?▾
The shop is available on every plan — the platform fee scales with your tier: Premium 1 5% · Premium 2 3% · Premium 3 1.5%. Payouts go straight to your own PayPal; DayZ Hub never holds your money.
Can I get a refund?▾
Refunds are handled case by case — open a support ticket in the Discord with your order details and we'll sort it out with you directly.
🎫 Tickets Premium 1
Professional support panels for your community
  1. 01Post the panel — Send a ticket button embed to any channel from your dashboard.
  2. 02Member clicks — A private channel opens instantly — visible only to the member and staff.
  3. 03Staff respond — Claim, reply, use quick responses for common issues.
  4. 04Close and archive — Channel closed cleanly. Full transcript saved for audit.
Full feature page →
👋 Welcome Premium 1
Your community's first impression, automated
  1. 01Choose your channel — Pick which channel receives welcome messages.
  2. 02Design your message — Custom text, embed image, and roles to assign on join.
  3. 03Member joins — Message fires instantly. Roles applied. Member onboarded.
Full feature page →
🚪 Goodbye Premium 1
A proper send-off, automated
  1. 01Choose your channel — Pick which channel receives goodbye messages.
  2. 02Design your message — Custom text, embed color, banner image, or a generated card.
  3. 03Member leaves — Message fires instantly, avatar included — no setup needed.
Full feature page →
✅ Verify Premium 1
Know exactly who is on your server
  1. 01Post the verify panel — A button embed in your rules or welcome channel.
  2. 02Member clicks — Discord account verified instantly. Role assigned.
  3. 03Steam link (optional) — Member logs in with Steam through a secure link. Verified and linked instantly.
Full feature page →
🌐 Public Server Directory Premium 1
Get discovered by players actively looking for a server
  1. 01Fill in your listing — Description, tags, and your invite link — from the dashboard.
  2. 02Go live — Your server appears on dayzhub.net/servers and in the Hub's server-list forum.
  3. 03Stays in sync — Status and tags refresh automatically — no manual updates.
  4. 04List extra servers (optional) — With the CFTools+ add-on, list each additional server you track separately — same community branding, its own address, status and slug.
Full feature page →
👥 Team Access Premium 1
Give trusted members dashboard access without sharing your login
  1. 01Invite a member — Search by Discord username and pick the sections they can access.
  2. 02They get access instantly — They log in with their own Discord account and see only what you granted.
  3. 03Adjust or remove anytime — Change permissions or remove access whenever you need to.
Full feature page →
💾 Settings Backup Premium 1
Undo a bad change with one click
  1. 01Take a backup — Give it a name you'll recognise later — "before wipe setup", "working config" — from Dashboard → Settings Backup.
  2. 02Change whatever you like — Reconfigure any feature freely. Your backup stays exactly as it was.
  3. 03Restore if it goes wrong — One click puts every feature setting back. Your current setup is auto-saved first, so the restore itself can be undone too.
Full feature page →
📜 Rules Premium 2
Organized rules your members can actually find
  1. 01Write your rules — Add up to 15 categories — title, accent color, and text for each.
  2. 02Post to your channel — Each category posts as its own branded embed to the channel you pick.
  3. 03(Optional) Sync to Screening — Push your rules into Discord's native "Read & Agree" join screen.
Full feature page →
💡 Suggestions Premium 2
Public suggestion panels with staff review
  1. 01Choose the four channels — In Dashboard → Suggestions, set Submit Suggestion, Suggestion Community View, Approved Suggestions, and Denied Suggestions channels. Prefer a Discord forum channel instead? Turn on Forum Mode and point it at a Forum channel — each suggestion becomes its own thread, no separate channels needed.
  2. 02Set reviewer roles — Add the role IDs allowed to approve or deny suggestions. Server admins keep access automatically.
  3. 03Post the public panel — Click Post Suggestion Panel to Channel (or Post Pinned Panel to Forum). Members use the Discord button to open the suggestion form.
  4. 04Review and route ideas — New suggestions appear in the community view with voting. Reviewers approve or deny them — with an optional reason, shown to the member — and the bot sends the result to the right channel (or archives the thread, in Forum Mode). Changed your mind? Reopen an approved or denied suggestion from the dashboard to put it back to a live vote.
Full feature page →
📊 Polls Premium 2
Real-time polls with live vote counts
  1. 01Create a poll — Set question, options, and optional timer from the dashboard — or let members launch their own from a "Launch Poll" panel button in Discord.
  2. 02Community votes — Members click buttons. Each person gets one vote.
  3. 03Results shown — Live vote counts with percentage bars right on the embed.
Full feature page →
🎉 Giveaways Premium 2
Automated giveaways with auto-drawn winners
  1. 01Set up the giveaway — Choose prize, duration, winner count, and required roles — or switch to Invite Contest mode to reward top recruiters instead.
  2. 02Members enter — Click the enter button. One entry per person.
  3. 03Winner auto-drawn — Bot picks and announces the winner when time runs out.
Full feature page →
📨 Invite Tracker Premium 2
See exactly who is bringing people in
  1. 01Auto-tracking — Invite tracker enables automatically — no setup needed.
  2. 02Leaderboard — Live, auto-updating invite leaderboard posted in your server.
  3. 03Contests — Run an invite contest through Giveaways — winner is whoever recruited the most.
Full feature page →
🏆 Vote System Premium 2
Reward members who vote for your server
  1. 01Connect your site — Add your TopGames vote link and confirmation channel in the dashboard.
  2. 02Member votes — Bot detects the vote confirmation and awards points automatically.
  3. 03Rewards claimed — Points accumulate. Members redeem for prizes your staff fulfill.
Full feature page →
📣 Announcements Premium 2
On-brand announcements with rich embeds
  1. 01Write the announcement — Rich text, embed image, color, and role to ping.
  2. 02Schedule or send now — Send immediately or schedule for a future time.
  3. 03Post a countdown — Choose Raid or Wipe, set the event time, and post a live countdown.
  4. 04Posted to Discord — Lands in your announcement channel perfectly formatted and updates automatically.
Full feature page →
🌍 Languages Premium 2
Run your bot in your community's language
  1. 01Open Dashboard → Settings — Find Bot Language.
  2. 02Pick a language — One language, applied server-wide to every member's interactions.
  3. 03Bot responds in that language — Commands, embeds, and confirmations translated from that point on.
Full feature page →
🛡️ Moderation Premium 2
Keep your community clean automatically
  1. 01Set up automod rules — Block invite links, spam, and bad words — exempt specific channels from each filter individually.
  2. 02Issue warnings — Staff warn members through the bot. Record kept permanently.
  3. 03Everything logged — All moderation actions posted to your private mod-log channel.
Full feature page →
🛡️ Anti-Spam & Raid Protection Premium 2
Spam detection and bot-raid traps in one protection suite
  1. 01Set your moderation log — Choose where DayZ Hub posts spam, raid, and honeypot actions.
  2. 02Enable spam detection — Set how many different channels within how many seconds counts as a raid-style blast.
  3. 03Enable the honeypot trap — Create the DayzHub-Protection channel so bot raids reveal themselves when they post there.
  4. 04Choose actions and exemptions — Pick warn, kick, or ban for spam blasts, kick or ban for honeypot hits, and exempt trusted staff roles.
Full feature page →
⭐ Leveling Premium 2
Keep members engaged with XP and level rewards
  1. 01Enable leveling — Set the message cooldown, XP range, and configure reward roles per level.
  2. 02Members earn XP — Every message and voice minute earns points, with bonuses for effortful messages and multipliers for boosted roles or channels. Bot announces level-ups.
  3. 03Rewards unlocked — Roles automatically granted at configured level milestones.
Full feature page →
📝 Applications Premium 2
Whitelist and staff applications built in
  1. 01Build the form — Add questions and configure where answers are posted.
  2. 02Member applies — Fills out the form through a clean Discord modal.
  3. 03Staff review — Approve or deny from the posted embed. Role assigned on approve.
Full feature page →
🔊 Temp Voice Premium 2
Private squad voice channels with owner invites
  1. 01Create a Join to Create hub — Make or choose the voice channel members will join when they want their own room.
  2. 02Configure Temp Voice — In Dashboard → Temp Voice, select the hub channel, choose the category, set the channel name format, and save.
  3. 03Keep private mode enabled — Private temp channels block normal users by default. Staff roles you configure can still access or help manage channels.
  4. 04Owners invite members — The channel owner uses /tempvoice invite @user to allow someone in, or /tempvoice remove @user to remove their access.
  5. 05Auto-cleanup runs — When the channel is empty, DayZ Hub deletes it automatically so the voice section stays tidy.
Full feature page →
📅 Events Premium 2
Organize events your community can RSVP to
  1. 01Create the event — Title, description, time, and channel — from the dashboard.
  2. 02Members RSVP — Going / Not Going / Maybe buttons on the embed.
  3. 03Reminders fire — Configurable reminder (default 30 minutes, or turn it off) pings before the event starts.
Full feature page →
🫂 Group Finder Premium 2
Squad up without leaving Discord
  1. 01Enable it in the dashboard — Turn on Group Finder, pick the recruitment channel — a forum channel works best (each post becomes its own thread), a regular text channel works too — and set how many days posts stay open. Optional: a role to ping on new posts.
  2. 02Member runs /creategroup — A quick 5-field form: clan/group name, purpose of gameplay, what kind of players they're looking for, how many are needed, and language.
  3. 03The post goes live — Published in your recruitment channel with all the details. Interested players click "I'm Interested" — the poster gets a DM and recruiting happens from there.
  4. 04It cleans up after itself — Posts archive and lock automatically when they expire, or early with /closegroup. One active post per member — no channel spam, and the recruitment history stays visible.
Full feature page →
🛡️ Clans Premium 2
Give your best players something to build, not just play
  1. 01Enable it in the dashboard — Turn on Clans, optionally pick a category for auto-created clan channels, set the max active clans and max members per clan, and optionally require a role to create one.
  2. 02Member runs /clan create — Name, a 2-6 character tag, an optional description, and a join mode — Apply, Open, or Invite.
  3. 03The clan grows — Open: anyone can /clan join. Apply: members /clan apply and an officer approves or denies. Invite: /clan invite @user sends a DM with Accept/Decline.
  4. 04Owners run it day to day — /clan kick, /clan promote, /clan demote, /clan transfer, /clan disband — plus /clan info and /clan list for anyone to check standings.
Full feature page →
💎 Auction House Premium 2
Player-run auctions, right inside Discord
  1. 01Enable it in the dashboard — Turn on Auction House, pick the auction channel — a forum channel works best (each listing becomes its own thread) — set how many days a listing runs and your currency label (e.g. "pts", "Notes", "coins"). Optional: require staff approval before listings go live.
  2. 02Member lists an item — A quick 5-field form: item name, description, category, starting bid, and an image link.
  3. 03Others bid to win — Bid, Follow, and History buttons on every listing. Follow gets you a DM the moment you're outbid or the auction ends.
  4. 04Auction closes automatically — Highest bid wins when time runs out. Seller and winner are both DMed — no bids means the listing just expires, nothing lost.
Full feature page →
🔔 Notification Center Premium 2
Let members choose what pings them — not @everyone
  1. 01Connect a role to a feature — In Dashboard → Notification Center, pick any built-in feature, choose a role from the dropdown and hit Connect. Every future post from that feature now pings it.
  2. 02Add custom buttons — Your own categories — any label, emoji and role, plus a short description you write so members know what the ping is for. Up to 20 connections total.
  3. 03Build self-role categories — Group general-purpose roles into their own categories — Pick-any lets members toggle each role independently, Pick-one turns it into a switch so choosing a role swaps out any other they hold in that category.
  4. 04Post the panel — One message with your server banner, a description per category, and a button per connected role or self-role option — posted to whichever channel you pick.
  5. 05Members self-toggle — Tap a button to opt in, opt out, or switch. The role is added or removed instantly — no admin work ever again.
Full feature page →
🌟 Starboard Premium 2
Automatically highlight your best moments
  1. 01Set the threshold — Choose how many stars to trigger a starboard post.
  2. 02Community reacts — Members add ⭐ to a message they love.
  3. 03Auto-highlighted — Message reposted to your starboard channel automatically.
Full feature page →
🛒 Donation Shop Premium 1
A PayPal-powered shop built into your Discord
  1. 01Create your products — Name, price, description, and role to grant on purchase — one-time or recurring subscription.
  2. 02Member runs /shop — The bot replies with a link to your branded shop page — Buy Now and checkout happen there.
  3. 03Payment and auto-deliver — PayPal checkout. Role assigned instantly on completion, and re-confirmed automatically each renewal for subscriptions.
Full feature page →
🔧 Mod Update Premium 3
Automatic mod update alerts
  1. 01Add a collection or mod — Paste a Steam Workshop Collection ID/URL, or track a single mod — up to 10 collections and 25 individual mods per server, each with its own channel.
  2. 02Bot monitors — Checks every tracked collection and mod for updates every 15 minutes automatically.
  3. 03Alert posted — Update alert posted to your channel naming the updated mod.
Full feature page →
📺 Streamers Premium 3
Auto-announce when your streamers go live — Twitch & YouTube
  1. 01Add streamers — Paste a Twitch URL or a YouTube channel/@handle into the dashboard.
  2. 02They go live — Bot detects the stream within minutes — on either platform.
  3. 03Alert posted — Embed with thumbnail, title, and link to watch — plus a second alert when they end the stream.
  4. 04Manage anytime — Pause a streamer without removing them, or limit alerts to specific games — no re-adding needed.
Full feature page →
🎮 Patch Notes Premium 3
DayZ update changelogs, posted the moment they drop
  1. 01Pick a channel — Choose where patch notes should post, from the dashboard.
  2. 02Choose your branches — Stable, experimental, or both — whichever your server tracks.
  3. 03Bohemia ships an update — DayZ Hub detects the new Steam changelog automatically.
  4. 04Changelog posted — Full patch notes embed fires in your channel — image, formatting, links and all — with an optional role ping.
Full feature page →
🖥️ Live Status Premium 3
Your server status, live in Discord
  1. 01Connect CFTools — Link your server via CFTools in the dashboard.
  2. 02Post the status panels — Pick a channel — 3 panels appear: Live Server, Players Online, and Next Restart.
  3. 03Auto-updates forever — All 3 refresh automatically. Online/offline state, player count, restart timer.
  4. 04Watch your population build — Every check is saved, so the Population History chart on your Live Status page fills in on its own — no setup, nothing to turn on.
  5. 05Add more servers (optional) — CFTools+ add-on — €1.99/mo for +2 servers or €3.99/mo for +4, each with its own channel and panels. Click "Detect servers" to auto-list every server your CFTools Application already has access to, so you don't have to hand-copy Server API IDs.
Full feature page →
🏆 Leaderboard Premium 3
Your top survivors, ranked automatically
  1. 01Pick a channel — Holds the auto-refreshing leaderboard panels.
  2. 02Choose up to 5 stats — Kills, deaths, playtime, K/D ratio and more — or pick the combined Overview panel to show kills, deaths and K/D together in one.
  3. 03Auto-updates forever — Refreshes every ~20 minutes. Members can also run /dayzstats for any stat, anytime — defaults to the combined Overview. Tracking extra servers via CFTools+? Add server:<label> to check any of them, not just your primary.
  4. 04Add more servers (optional) — CFTools+ add-on — each extra server you track gets its own leaderboard, own channel, own stats and its own wipe/reset.
Full feature page →
☠️ Kill Feed Premium 3
Every kill, live in Discord
  1. 01Connect your CFTools webhook — Your CFTools Cloud dashboard → Manage → Integrations → New Webhook — paste the URL Kill Feed gives you, set the payload format to "CFTools Cloud (Hephaistos v1)", and select the kill/death events.
  2. 02Paste the secret — CFTools hands you a secret once the webhook is created — paste it into the Kill Feed settings page so events can be verified as genuinely from CFTools.
  3. 03Pick a channel & save — Kills start posting immediately — no delay, no polling interval to wait on.
  4. 04Tune it to taste — Optionally hide non-PvP deaths (environment/starvation) or set a minimum kill distance to cut down on close-range spam.
  5. 05Add more servers (optional) — CFTools+ add-on — each extra server gets its own webhook URL and secret (CFTools registers these per server), its own channel, and its own filters.
Full feature page →
🔔 Downtime Alerts Premium 3
A ping when your server goes down
  1. 01Bot monitors via CFTools — Checks your server every 3 minutes, confirmed over two checks before alerting.
  2. 02Downtime detected — If the server stops responding on two checks in a row, an alert fires.
  3. 03Recovery alert — Second alert when the server comes back online.
Full feature page →
🔨 Ban Sync Premium 2
Announce every ban in a Discord channel
  1. 01Pick a channel — Choose where new ban announcements get posted.
  2. 02/ban issued — A moderator bans a member via /ban, or the ticket panel's Ban button.
  3. 03Posted to Discord — An announcement with the reason, duration, and moderator goes out automatically, with an optional role ping.
Full feature page →
🪪 Bot Identity Premium 1
Your community's bot — your name, your face
  1. 01Pick a name and avatar — Type the name your bot should carry and paste an image URL for its avatar — e.g. "Survivor HQ" with your server's logo.
  2. 02Save & apply — The bot is renamed instantly, and every automated announcement starts posting with your avatar.
  3. 03Reset anytime — Clear either field to go back to the default DayZ Hub name and avatar.
Full feature page →
⚖️ Ban Appeals Premium 2
A proper way back for banned players
  1. 01Build your form — Your own questions, who may use it, and how long they must wait after the punishment.
  2. 02Pick a review channel & publish — Choose where staff review submissions, then mark the form Published — both are required before the link goes live.
  3. 03Share the link — Put it in your ban reason. It works even for someone already banned.
  4. 04Review in Discord — Accept lifts the ban and sends a single-use invite. Reject applies a cooldown.
Full feature page →
🛡 Join Guard Premium 2
Stop raid accounts at the door
  1. 01Pick your filters — Account age, default avatar, auto-generated names, banned name words, unverified bots.
  2. 02Choose how they combine — Trip on any single filter, or require all of them for fewer false positives.
  3. 03Choose the action — Log only, quarantine role, timeout, kick or ban — start on log-only to see what it would catch.
Full feature page →
📜 Server Logs Premium 2
A full audit trail of your Discord
  1. 01Set a default channel — Every group falls back to it unless you route that group somewhere else.
  2. 02Enable the groups you want — Everything is off until you switch it on.
  3. 03Mute the noise — Ignore specific users, roles or channels — and bots by default.
Full feature page →
No results — try a different word, or ask us directly below. 👇

🛟 Still stuck?

Join the DayZ Hub Discord and open a private support ticket — the team replies as fast as possible. Dashboard users can also hit the DayZ Hub Support button on any feature page.

Get support on Discord